Last Updated: 2nd October, 2025.

1. Introduction
Nima Care Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard the information we obtain from and about our clients, their family members, and their authorized representatives in the course of providing our in-home care services for their elderly and individuals with special needs in North Carolina.

We are dedicated to complying with the Health Insurance Portability and Accountability Act (HIPAA), the North Carolina Identity Theft Protection Act (N.C.G.S. § 75-60 et seq.), and other applicable state and federal laws.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We collect several types of information to provide and improve our care services:

• Personal Identification Information: Name, date of birth, address, phone number, email address, Social Security Number (for billing purposes where required), and emergency contact details.
• Protected Health Information (PHI): Medical history, diagnoses, medication lists, treatment plans, physician information, and other health-related information necessary to create and implement a personalized Plan of Care. This information is protected under HIPAA and state law.
• Financial and Insurance Information: Insurance policy numbers, Medicare/Medicaid IDs, and payment information necessary for billing and payment processing.
• Background Information: In compliance with North Carolina law, we conduct criminal background checks on all our caregivers to ensure client safety.

3. How We Use Your Information
We use the collected information for the following primary purposes:

• To assess care needs and develop, implement, and manage a personalized Plan of Care.
• To match clients with qualified, background-checked, and compatible caregivers.
• To provide high-quality, safe, and effective in-home care services.
• To process payments and communicate with insurance providers, Medicare/Medicaid, or other government payors.
• To communicate with clients, family members, and authorized representatives about care and services.
• For internal operational purposes, such as quality improvement, staff training, and compliance with legal obligations.

4. How We Share and Disclose Your Information
We understand the sensitivity of your information. We do not sell or rent your personal information. We may disclose information in the following limited circumstances:

• With Your Consent: We will share information with third parties when we have your explicit written consent, as outlined in our consent forms.
• For Treatment, Payment, and Healthcare Operations: We may share PHI with other healthcare providers involved in your care, with your insurance company or government payor (like NC Medicaid) for payment, and for our own internal healthcare operations, as permitted by HIPAA.
• With Our Caregivers: We share necessary client information with our employed caregivers to enable them to perform their duties safely and effectively.
• For Legal and Safety Reasons: We may disclose information if required by North Carolina law, a court order, or a subpoena. This includes reporting suspected abuse, neglect, or exploitation as required by North Carolina’s mandatory reporting laws. We may also disclose information to prevent a serious and imminent threat to health or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred, subject to the provisions of this Privacy Policy.

5. Data Security and North Carolina Law
We implement a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. These measures include secure data networks, encryption of sensitive data, strict access controls, and secure physical file storage.

In compliance with the North Carolina Identity Theft Protection Act, we have implemented procedures for the secure destruction of records containing personal information. In the event of a security breach involving your personal information, we will comply with all North Carolina statutory requirements for notifying affected individuals.

Our staff undergoes rigorous training on the importance of confidentiality, data privacy, and their legal obligations under HIPAA and North Carolina law.

6. Your Rights
You have certain rights regarding your personal information, which may include:

• The right to access and receive a copy of your personal and health information.
• The right to request corrections to any inaccurate or incomplete information.
• The right to request an accounting of certain disclosures of your health information.
• The right to request restrictions on certain uses and disclosures.
• The right to file a complaint if you believe your privacy rights have been violated.

To exercise these rights, contact us using the information in the “Contact Us” section below.

7. Retention of Data
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, and to comply with our legal, regulatory, and contractual obligations, including record-keeping requirements for home health agencies under North Carolina law.

8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the “Last Updated” date, and, where required by law, providing direct notice to you.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or to exercise your rights, contact our Privacy Officer at:

Nima Care Inc.
189-104 wind chime CT Raleigh NC 27615
+1 919 327 7305
nimacarenc@gmail.com
https://nimacareinc.com